Privacy Policy

Privacy Commitment

Memphis Recovery ("the service," "this service," or "this advisory service") is committed to protecting the privacy and confidentiality of individuals who contact this addiction treatment advisory and referral service. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when visitors use this website or contact this service.

1. Information Collection

The service may collect several types of information when individuals contact this advisory service:

• Contact Information: Name, phone number, email address, and location information provided during phone calls, text messages, or through the website.
• Health-Related Information: General information about substance use concerns, treatment history, and recovery needs shared voluntarily during consultations.
• Technical Information: IP address, browser type, device information, and website usage data collected automatically through cookies and similar technologies.
• Communication Records: Records of phone calls, text messages, and other communications with advisors may be maintained for quality assurance purposes.

2. How Information Is Used

Information collected is used for the following purposes:

• Matching individuals with appropriate treatment facilities based on specific needs and circumstances
• Facilitating communication between callers and treatment providers
• Providing follow-up support and answering questions about treatment options
• Improving the quality and effectiveness of advisory services
• Complying with legal obligations and protecting the rights and safety of individuals
• Analyzing website usage to enhance user experience and service delivery

3. Information Sharing and Disclosure

Personal information may be shared in the following circumstances:

• Treatment Facilities: Information is shared with treatment centers to facilitate admissions and ensure appropriate care matching. These facilities are independent third parties with their own privacy policies.
• Service Providers: Trusted third-party service providers who assist in operating this service, such as call center operators, technology providers, and administrative support, may have access to information as necessary.
• Legal Requirements: Information may be disclosed when required by law, court order, or government regulation, or when necessary to protect the rights, property, or safety of individuals or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity.

Information is never sold to third parties for marketing purposes.

4. HIPAA Compliance

While this advisory service is not a healthcare provider and is not directly subject to HIPAA (Health Insurance Portability and Accountability Act), the service implements privacy protections consistent with HIPAA standards when handling health-related information. Treatment facilities that receive referrals are subject to HIPAA and must comply with applicable healthcare privacy regulations.

5. Cookies and Tracking Technologies

This website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic:

• Essential Cookies: Necessary for the website to function properly and provide basic features.
• Analytics Cookies: Used to understand how visitors interact with the website, helping to improve content and functionality.
• Advertising Cookies: May be used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

Most web browsers allow users to control cookies through browser settings. Disabling cookies may limit certain features of the website.

6. Data Security

The service implements reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, use, or disclosure. These measures include:

• Encrypted data transmission using SSL/TLS technology
• Secure storage systems with restricted access controls
• Regular security assessments and updates to protect against vulnerabilities
• Employee training on privacy and data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While the service strives to protect personal information, absolute security cannot be guaranteed.

7. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Records of communications and referrals may be maintained for quality assurance, legal compliance, and operational purposes.

8. Rights and Choices

Individuals have certain rights regarding personal information:

• Access: The right to request access to personal information held by the service.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of personal information, subject to legal and operational limitations.
• Opt-Out: The right to opt out of receiving marketing communications or having information used for certain purposes.

To exercise these rights, individuals may contact the service using the information provided at the end of this policy.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, and shared
• The right to request deletion of personal information
• The right to opt out of the sale of personal information (Note: This service does not sell personal information)
• The right to non-discrimination for exercising CCPA rights

California residents may submit requests by contacting the service directly.

10. Children's Privacy

This service is not intended for individuals under the age of 18. Personal information from children is not knowingly collected. If it becomes known that information from a child under 18 has been collected without parental consent, steps will be taken to delete that information promptly.

11. Third-Party Links

This website may contain links to third-party websites, including treatment facility websites and government resources. This Privacy Policy does not apply to those external sites. Individuals are encouraged to review the privacy policies of any third-party websites they visit.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in privacy practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of the service after changes are posted constitutes acceptance of the updated policy.

13. Medical Disclaimer

This service does not provide medical advice, diagnosis, or treatment. Memphis Recovery is an advisory and referral service that connects individuals with independent treatment facilities. Information provided by advisors is for informational purposes only and should not be considered a substitute for professional medical advice. Individuals should consult with qualified healthcare providers regarding medical questions and treatment decisions.

14. Contact Information

Questions, concerns, or requests regarding this Privacy Policy or the handling of personal information may be directed to:

Memphis Recovery - Addiction Treatment Advisors
Memphis, TN
Phone: (901) 617-4103 ⓘ
Website: memphis-recovery.com